Quality Management
Quality Development in Interpretation – advantages and implementation
Making the quality of accomplished work visible and developing this quality gains more and more in importance in the field of interpretation.
Visitors have high expectations and donators increasingly use quality criteria in funding decisions.
Quality development and quality management involves additional effort and therefore poses a great challenge especially for small sites.
During the seminar you will obtain an overview of possible approaches and work through decision making guidelines for building a successful quality programme.
Thus the seminar involves
- finding out what quality systems can accomplish,
- assessing the benefits of those systems for interpretive sites and being able to communicate them,
- finding applications of quality development appropriate to small institutions.
With the aid of the model ‘Learner-Oriented Quality Certification for Further Education Organisations” (LQF), central aspects of quality development, like the development of a mission statement, customer orientation and evaluation are approached.
It is helpful if participants provide existing materials of their own quality work in advance, making practice-oriented work possible.